Return Policy

We want every collector to feel confident when shopping with us. Because trading cards and collectibles often involve condition sensitivity and sealed product integrity, our return policy is designed to be fair, clear, and collector-friendly.

Returns & Refund Eligibility

• Single Cards: All sales of single trading cards are final. We do not accept returns or exchanges on singles due to their collectible nature and the risk of tampering or condition changes.
• Sealed Products: We accept returns on sealed products only if they remain unopened, unused, and in the same condition as received.
• Incorrect or Missing Items: If you receive the wrong item or something is missing, contact us within 48 hours of delivery so we can resolve it promptly.
• Damaged Items: If your order arrives damaged, please email us within 48 hours with clear photos of the packaging and affected items.

Non-Returnable Items

The following items are not eligible for return:

• Single trading cards (raw or graded)
• Opened sealed products (boosters, ETBs, decks, boxes, accessories)
• Custom orders or commission-based selling items
• Digital products or services

Condition Disputes

We list our trading cards accurately and inspect them thoroughly before shipping. Condition assessments follow standard hobby grading terms such as Near Mint, Lightly Played, or equivalent descriptions.

Because grading is subjective and cards can vary slightly between expectations, condition is not grounds for return unless the item significantly differs from the description.

Returning Sealed Products

If your sealed item qualifies for return:

• Contact us first at cardboardgrail@gmail.com for approval.
• Items must be shipped back within 7 days of approval.
• Return shipping costs are the responsibility of the buyer.
• Items must arrive in the same condition they were sent out.

Refunds

Once your return is inspected and approved, refunds are issued to your original payment method. Please allow 3–5 business days for processing depending on your bank or payment provider.

Refunds will not be issued for:

• Change of mind
• Items returned without approval
• Items damaged after delivery
• Packages lost due to incorrect address provided by customer

Lost or Delayed Parcels

If your order is delayed or appears lost, we will work with the courier to investigate. Refunds for lost parcels are handled on a case-by-case basis and only after courier resolution.

Contact Us

If you have any questions about returns, refunds, or issues with your order, please email us at cardboardgrail@gmail.com.